Free shipping
Shipping costs are FREE for all orders with amounts over €30.
Our delivery times are between 48-72 working hours after receiving the order*.
*This condition does not apply to orders placed on Fridays or local or national holidays. Not applicable to periods of greater workload and saturation where delivery times can be extended, as is the case with holidays such as Christmas or promotional campaigns such as Blackfriday.
Easy returns in 15 days
Buy directly from us with confidence and without problems. If you are not satisfied with your purchase for any reason, you can request a return within 15 days from the date you received your order. It is important that the product is unopened and in its original packaging.
How to make a return?
Write to info@byoode.com telling the reason for the return as well as sending photos to justify it if necessary.
Refund policy
Return and refund
You have 15 days from the date of purchase to return your order.
The customer must directly return or deliver the product to BYOODE ENTERPRISES SL, to the address PLAÇA DEL VALOR 15C-16C, 08915.BADALONA (BARCELONA), without any undue delay, and in any case within a maximum period of fifteen calendar days from of the date on which the right to withdraw from the contract is formalized. The deadline will be deemed met if the customer returns the product before the end of the term.
BYOODE ENTERPRISES SL informs that the customer will be responsible for the costs of returning the product.
In any case, the products to be returned must be in perfect condition, unopened, used and in their original packaging.
Therefore, to avoid problems during transportation, please ensure that the package is properly protected and sealed. Once received/s, we will check their status. As soon as we verify that both the item(s), as well as possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid. You can return an order by clicking here.
The reimbursement of the amounts received by the client will be made using the same payment methods used by the client, as long as it has not been provided otherwise.
BYOODE ENTERPRISES SL may withhold the refund until the product has been received, a reason for withdrawal, or until the client provides proof of its return, depending on which condition is met first.
Return defective product.
In the event that the product is not in good condition and the causes attributable to it are not a consequence of the customer, the customer will have the right to return the product, informing BYOODE ENTERPRISES SL of the reason for return through info@byoode .com and at no cost to the client. This return due to defect or poor condition of the product will not be considered a right of withdrawal.
BYOODE ENTERPRISES SL undertakes to assume the cost of the return and to replace the product with a new one in accordance with conditions accepted at the time of sale.
*It almost never happens! But, in case of irritation, allergic reaction or application questions, write to us at info@byoode.com and we will help you.
