You have doubts?
Don't worry, we'll solve them all for you!
Orders and payments
Your Byoode account
Shipping & Returns
About our products
Do you have any doubt left?
Do not hesitate to write to us at info@byoode.com
Don't worry, we'll solve them all for you!
You can make payments with your usual debit or credit card. You can also do it through PayPal, Apple Pay, Google Pay or Shop Pay.
In addition, you can also make your purchase through Klarna, being able to finance your purchase in up to twelve monthly payments.
You cannot reserve it, but you can leave your email on the product sheet itself and we will notify you as soon as we have it available again. Keep an eye on your email!
Clear! Our formulas deserve to be tested. In all shipments, as long as we have stock, we will deliver samples so you can discover new Byoode products and fall in love with them.
Only, at specific times, if you see that your order arrives without samples, it may be because at that moment we have run out of stock of them. It doesn't happen often, but if it does, sorry!
Of course. You just need to enter MY ACCOUNT, ADDRESSES and there you can edit any data. If you make the change after you have placed an order, we will send it to the usual address. If it is wrong, contact us at info@byoode.com and we will inform you if we have time to modify it.
Yes, by entering MY ACCOUNT and ORDERS. The entire list of orders you have placed on Byoode.com will appear there. To be able to see your orders, you will have to be registered on Byoode.com and you will not be able to see it if you buy as a guest profile.
Entering MY ACCOUNT and ACCOUNT DETAILS. There you can change your password, but remember that you will first need to enter the current one as a security measure so that we are sure that it is you.
As a general rule, in 48-72 hours you will have your order at the address you have indicated. You can see, however, our shipping policy by clicking here .
Of course. Our shipping is free on orders over €30.
If the order has not left our warehouse, write to us quickly and we will try to cancel it. If it has left the warehouse, we will have to wait for you to receive it and make a return as is
explained in the previous point.
For now we only sell in Spain (including the Canary Islands, Ceuta and Melilla), Portugal and Andorra.
Contact us at info@byoode.com and we will try to resolve it. If you can send us a photo of the shipping status attached to the email, it would be ideal.
You can find all the information in the sheets of each product.
If you are still not clear, write to us at info@byoode.com
If you have sensitive skin, always write to us first and we will try to recommend the products that best suit you to prevent this from happening.
It is also recommended to do the patch test: put a little product on your neck and make sure your skin does not react. If everything goes well, you can apply it to your face.
It is normal that our products do not give a reaction!